OtterShop

Buy Online! - The best way to buy!

About Us This web site is owned and operated by INTERNATIONAL OTTER SURVIVAL FUND who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please use the details below.

Our Contact details:
IOSF
7 Black Park, Broadford, Isle of Skye, IV49 9DE Scotland
Phone: 01471 822 487
Fax: 01471 822 487
Email: enquiries@otter.org

Company number: 109031

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. It is during this process that p&p will be added to your order.

We accept card payments. If you are shopping from outside Great Britain, place your order and your card company will convert the transaction to your own currency.

We accept Visa, MasterCard, Maestro, Delta, Solo, Amex and PayPal. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We can deliver goods to destinations within and outside the UK : Goods are delivered by Royal Mail or Parcelforce : Items are normally despatched within 3 business days : International orders vary in the number of days until delivery.

Delivery Schedule We aim to despatch your order within 24hrs, Monday-Friday. International orders are generally received in under 14 days.

Please contact us as soon as possible if the goods are lost or damaged.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security When your order is placed at our website your payment is processed through Actinic Payments which uses the 3-D Secure processing authorisation program implemented by Visa and Mastcard to reduce fraudulent purchases.
We do not handle your card details.

Guarantee We guarantee your satisfaction and ensure all of our products are of the highest quality.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01471 822 487 (International +44 1471 822 487] or fax us on 01471 822 487 or write to us at:

IOSF
7 Black Park,
Broadford,
Isle of Skye, IV49 9DE
Scotland.

Privacy Policy IOSF do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Our 30 day no-quibble guarantee: If you return the product in its original condition, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods. If you return a product to us which is faulty, which you did not order or for any other reason which is our fault, we will also pay for cost of the return postage.
Remember to indicate whether you wish to have a refund of your purchase, or whether you wish for a replacement product(s) to be sent out.
Please ensure that the goods are packed securely, using the original packaging where possible. Please use Royal Mail First Class Recorded Delivery. IOSF cannot be held responsible for returned items that go missing in the post.
When returning goods please phone us on 01471 822 487, or email on enquiries@otter.org to let us know that you wish to return a product. If you require a replacement we can advise you on stock availability.
The address for all product returns is: IOSF, 7 Black Park, Broadford, Isle of Skye, Scotland, IV49 9DE

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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